All our products come with a satisfaction guarantee or your money back.
Time limit
In accordance with the regulations in force, the consumer customer can cancel the purchase within 14 calendar days from when the delivery is deemed to have been made.
In order to meet this deadline, it is only necessary that the communication relating to the exercise of the right of withdrawal on your part be sent, so that it can be credited, before the same expires.
Return of the product
Once the withdrawal has been communicated, the customer must return the product in the same condition as it was received, with the original packaging and unused, being responsible for the costs of the return.
No refunds will be made if the product has been used beyond the mere opening of the package or if it has suffered any damage.
Once verified that the product has arrived in perfect condition, Yogacoop sccl. (www.yogasfera.com) will refund the price paid for the product (shipping costs will not be refunded, unless it is a return caused by an error on the part of Yogacoop sccl.), in the same way that the customer has used when buying.
Expenses
Round trip transport costs are the responsibility of the customer. The products must be returned properly protected, in their original packaging to the indicated address, accompanied by the original sales invoice of which the customer must keep a copy. The return number that we have indicated to you must appear on the packaging next to the recipient's address in legible letters. The costs and risks inherent in the return of the product are borne by the customer.
The right of withdrawal is not applicable to contracts that refer to:
a) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
b) The supply of goods that can deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (e.g. yoga mats).
d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
Regulatory basis: Art. 97.1.l) LGDCU, 103 LGDCU.